Welcome to Our Help Center
At PetMingo, we want your shopping experience to be as smooth and joyful as possible, just like the pets we serve! Below, you’ll find answers to the most common questions about our shipping, returns, tracking, orders, and product care. If you need further assistance, don’t hesitate to reach out — we’re always here for you and your furry friends.
Frequently Asked Questions.
Yes! PetMingo proudly ships worldwide. Shipping times for international orders range from 14 to 31 days depending on your region.
Shipping times vary based on your
location:
U.S. Orders:
7–14 business days
International Orders:
14–31 business days
Please note: These are estimated delivery times and may vary slightly during peak seasons or due to customs processing.
Tracking information is typically provided within a few days of placing your order. Once available, you will receive an email with your tracking link.
You can track your order anytime on our Track Your Order
page using your tracking number or order email.
We accept returns within 30 days after delivery. Items must be unused and in original condition. To start a return, please visit our Returns Center or contact our support team.
Once your return is received and inspected, we will process your refund within 5–7 business days to your original payment method.
We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.
If your order has not yet been shipped, we’ll do our best to make changes or cancel it. Please contact us as soon as possible.
Absolutely! All our products are selected with care and tested for quality and pet safety. If you have specific concerns about materials or allergens, please reach out before purchasing.
If you receive a defective, damaged, or wrong item, contact us immediately. We'll make it right by sending a replacement or issuing a refund.
You can reach our customer service team via email at support@petmingo.com or by using the contact form on our website. We are here to help!
Yes! Be sure to sign up for our newsletter to stay updated on the latest discounts, promotions, and special offers from PetMingo
If your question wasn’t answered here, please don’t hesitate to reach out to our support team. We aim to respond within 24 hours.
